Nancy Campbell is the vice president of production and managed services with DRB Systems. Happily married with two children, two bonus children and nine grandchildren, Campbell says her family means everything to her.
“They are all the reasons I get up in the morning and I am so very blessed,” she says. “I was lucky enough to be offered a job with Unitec Electronics over 10 years ago working in the merchant department and programing credit devices for kiosks. I tried to learn as much as possible about our units, parts, software and customers and again, was lucky enough to grow with the company. I did go back to school and while it took me many (long) years, I did complete my MBA in business management and project management, then went on to get my MS in psychology.”
Campbell admits that her plan did not include this industry because she honestly did not even know how involved the car washing industry is.
“I set out to teach elementary education but it didn’t take long for me to realize that was not my path,” says Campbell. “I then found myself as a real estate appraiser for the better part of 20 years. Of course, that found me right in the midst of 2008, and it was time for me to reinvent my plan. Best laid plans… right? What a blessing in disguise. It brought me to where I was meant to be.”
Campbell sees her biggest achievement is being able to help lead and develop teams within the company.
“It is quite fulfilling to help build a service offering from the ground up and have it well received by customers and successful,” she says. “It is even more fulfilling to watch those team members grow and build the confidence in themselves as they realize the part they play and watch them wrap their arms around a service and make it their own and that leads me to my biggest hurdle. I have always been hands on, but as I grow, I have had changes in responsibilities and have needed to relinquish some tasks and take a more strategic view of products and services. My hurdle was/is letting go. This is an ongoing battle; however, it helps to have such a rock star team and an incredible company supporting me.”
Campbell says the continued growth within the industry is what excites her most.
“There are over two billion cars washed each year in North America, and one billion in Europe (ICA, 2020). There is so much potential, especially with services. There is a real need for immediate satisfaction among busy people these days and there are services to assist with keeping carwashes up and washing and creating revenue for the owners. I am very customer oriented and see myself helping to build many service offerings over the next five years that will do just that. I see the industry growing, growing and growing. I see it moving even further away from folks using a bucket and hose in their driveway to having the wash – inside and out – done for them.”
To view profiles: Scroll over and click the image of each woman's photo to learn how these women are impacting the carwash industry.