Monday, January 18th

Sex Trafficking: Speaker Bob Chrismas

This session will explore the problem if sexual exploitation, human trafficking and intersects with the modern day convenience industry.



Dinner and Keynote Presentation

A Toast to Women in Carwash: Keynote Presentation by Paul Krismer that sets the tone for the entire conference.

Get a blast of personal and corporate well-being and learn about the research results that reveal a surprising relationship between happiness and success as you learn about The Serious Business of Positive Emotions.

Meet up with friends, make new ones, and enjoy a drink accompanied by an abundant selection of appetizers. Come away with simple, applicable skills that will fuel your personal happiness and create positive contagion amongst the people you influence.




Tuesday, January 20th

Tuesday will begin with a plated breakfast and introduction of the morning two-part session on the leadership qualities in highest demand for the 21st century.



The 21st Century Demand for Women Part I: Women in Carwash: The 21st Century Demand for Woman Leaders
Speakers: Paul Krismer/Eva Chambers

Paul Krismer and Eva Chambers will pick up where the keynote presentation left off with a highly original, progressive and inspiring presentation–Women in Carwash: The 21st Century Demand for Woman Leaders. Paul created this presentation specially for the January 2020 Arlington conference and with Eva, will build on the theme for this coming January 2021. This uplifting, funny presentation gets right at the heart of great opportunities while insightfully demonstrating that the path forward lifts everyone–both men and women.




DISC Profiling Part I 
Speaker: Nancy Schmautz

In the first part of the session, we will discuss the DISC model, how powerful it is and how it can help you achieve a greater degree of success in life and work. This includes the types of personalities, their characteristics and types. More importantly, how to use the knowledge to understand yourself, and other personality types to increase productivity in the workplace and organization.

At the end of the introduction, we will do the simple test, mark them if we have time then take a break.


Part II: Women in Carwash: The 21st Century Demand for Woman Leaders–Workshop Speakers: Paul Krismer/Eva Chambers

Following the presentation, Paul and Eva will facilitate a workshop-style discussion to apply the lessons from the presentation. This workshop will focus on:

Identifying the actions that lead to the success of women in particular in the carwash industry

The importance of emotional intelligence

Impacts of perception and misperception

Determining mentoring and leadership strategies to continue to strengthen the success of women in the industry


DiSC Profiling Part II 
Speaker: Nancy Schmautz

After the break, we will focus deeper on all the personality profiles, now that you know your type. We will break into mini groups and have some fun exercises to understand the model better. You will start to understand how all types are important to a team and how you can work together better and clear the communication channels. You will recognize personality profile types in your family, friends and all around you once you know yourself and are open to understanding the personality types.



Damage Claims/Insurance Claims & How to Handle them from a Legal & a Business perspective in the Carwash arena
Speaker:  Megan O’Connor

Join Megan for an informative session that will speak to owners and operators about how to handle liability issues and damage claims/insurance claims.  Megan will walk participants through how to handle a customer complaint/damage claim from start to finish. She’ll touch on both the legal and business perspective on these areas of liability in the car wash arena.  You’ll also learn how to avoid claims through preventative measures and what to look for in an insurance policy. Finally, there will be a discussion that will delve into other types of on-site liability and how car wash businesses should be prepared to handle any potential on-site risk.


Harnessing the Power of Social Media for Professional Growth. LinkedIn for Companies and Individuals in New Times 
Speaker: Eva Chambers

The shift from traditional marketing to digital media has accelerated during these unprecedented times. Today, understanding how digital media can help your business is a top priority. During this session Eva will review how companies and individuals can take advantage of professional social media channels like LinkedIn to connect with their communities. Since one size does not fit all, we will send you a short survey once you register to access your social media use and find out what you want to hear about.  You will receive:

  • Learn how to give your connections something of value in exchange for their attention
  • Links to resources to help you continue your social media journey after the session
  • Industry relevant thought leadership content and images you can post right away in groups or on your LinkedIn Profile.
  • Access to the Women in Carwash LinkedIn group and a list of Industry groups you may want to join.

Join us for this fun an interactives session!



Special evening event (registrants MUST register to attend this event.)





Wednesday, January 20th

We begin the final day with another great breakfast, followed by a lively talk by Paul Krismer to round out the conference.


Leaders as Role Models: Stepping Beyond the Limitations of Management.

Paul Krismer – Capping off the conference, the concluding session ties us back to Monday evening’s Keynote presentation and Tuesday morning’s session with a focus on transformational leadership.

Many leaders come to their roles as a function of their expertise in a specific subject, but leadership requires more than job-specific skills. Leadership is a way of being. This talk asks us to de-emphasize what we individually know about leadership and asks us who we are as leaders.

Men and women who influence the behaviour of fellow staff can learn a mindset that shifts them from overseers of business processes to genuine leaders regardless of their place in the structure of the organization – seeing the big picture, articulating the direction toward its realization, and embracing their team in a collaborative and committed mission. Transformative organizational change occurs when bosses are coaches who lead with emotional intelligence and profound personal integrity.


Applying a Data Lens to Your Operations.  Speaker:  Jennifer Henderson

Jennifer discusses some key elements for your wash.

  • What does it mean to be “data-driven” in the car wash industry?
  • What are the key metrics that matter for your business what you should or shouldn’t measure.
  • Why, and how?
  • What are the data trends that will shape the next five years and beyond? How can you position your business to capitalize on them?


Lunch and farewell

(registrants must check off if they will be attending the closing luncheon)




Fort Lauderdale, Florida

January 18–20,  2021



International Conference – Fort Lauderdale, Florida – January 18–20, 2021


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